Contact with PhilippineseTravel.com

Whether you need to check the status of your One-Stop Electronic Travel Declaration (eTravel) for the Philippines, request a refund, or address payment issues, you're in the right place.

Find quick answers to your questions using the resource hub, or get in contact with our dedicated customer service team. We combine expert knowledge and top-quality support.

Whatever your issue, we have the solution.

Specialist eTravel Services

With philippinesetravel.com, your eTravel Declaration application is faster, more convenient, and less likely to contain mistakes.

Our service fees include:

  • Specially created forms with expert tips for a stress-free application
  • API technology to check for missing or incorrect information
  • Priority service available if you need your eTravel Declaration urgently
  • Fast eTravel Declaration recovery if you lose your document
  • Support from Philippines eTravel experts
  • Embassy Registration for certain nationalities

eTravel Resource Hub

For general questions about the Philippine One-Stop Electronic Travel Declaration System, take a look at our top resources.

Want to know more about the Electronic Travel Declaration and why you need it? Get all the information right here: eTravel key information

Not sure how to fill out your application? Our eTravel application guide is essential reading: eTravel application guide.

Need to check the list of required documents? Review the list of required documents before getting started: eTravel requirements

Connect With an Agent

If you need personalized assistance, you can use our Contact form to connect with a customer support agent. Select from one of the options below

Check status

Most eTravel applications are approved in 24 hours. However, it can take a little longer. Please allow at least 48 hours before reaching out to check your eTravel status.

Check eTravel status

Request a refund

With philippinesetravel.com, you can get your money back if your eTravel is denied. Check our Refund Policy and get in touch to see if you’re eligible for the eTravel Card.

Request a refund

Correct eTravel information

If you’ve made a mistake on your eTravel Declaration application form, let us know as soon as possible.

We’ll correct your information or provide guidance on what to do next.

Resolve a payment issue

We’re sure you’ll have a problem-free experience using our platform.

If you do have payment issues, let us know and our technical team will help you out.

We speak your language. Our customer service team can assist you in English, Arabic, German, and Japanese amongst others.

More Ways to Get in Touch

To help us assist you as quickly as possible, please fill out the Contact form.

If none of the options above match your query, access the Contact form here to send us a message. Include as much information as possible so we can provide the assistance you need.

We’ll get back to you within 72 hours.

You can also get in touch by email: info@philippinesetravel.com

Contact Us

Your Privacy, Our Priority

We understand the importance of keeping your personal information safe. Our site has the SSL certificate, ensuring that your data remains encrypted and secure.

Fill out forms and provide your payment details with total peace of mind.